Home Theater Experience - Enjoy the ultimate visual experience with 4K HDR quality and the most immersive sound with Dolby Atmos and DTS-X surround sound pass-through.Google-connected lifestyle - Unlimited entertainment with Google Play Movies & TV, Google Play Music, cast your favorite apps to your TV in 4K with Chromecast, and get the latest apps from the Google Play Store. Ask questions and see the answers on your TV, including Google photos, your calendar, sports scores, and more.Smart Home Ready - Use your voice to dim lights, turn up the temperature, view your Nest cam on the TV, and more. Add SmartThings Link to turn SHIELD into a Zigbee and Z-wave smart home hub and automate hundreds of smart home devices.Great for Amazon Prime Members - Watch Amazon Video in 4K HDR with surround sound. Or cast Amazon Music to your TV from an Android phone and take advantage of Twitch Prime on the Twitch app. NVIDIA SHIELD TV is the most advanced streaming media player, delivering endless entertainment and the perfect fit for your Google-connected lifestyle. Play your favorite shows in up to 4K HDR, share your photos, stream the latest songs, display your calendar, dim the lights, and so much more, all with just your voice. With SHIELD, it's more than TV. It's your life—smarter and more connected. Enjoy Netflix and Amazon Video in stunning 4K HDR and YouTube, Google Play Movies & TV, and more in up to 4K. Cast your favorite apps to your TV with Chromecast 4K built-in. Add SmartThings Link to turn SHIELD into a Zigbee and Z-wave smart home hub to wirelessly connect and automate hundreds of compatible smart devices so they can all work together with voice commands and automations. Even use SHIELD as a Plex Media Server and stream your personal media collection to any device. Use the included remote to play fun Android games on the big screen.
TROUBLESHOOTING STEPS: -What do they have installed on their shield Sometimes customers side load apps not on our product and those apps kill the experience of apps legally allowed to be on SHIELD. We would tell customer to delete those unlicensed apps and then test experience of Amazon Video on SHIELD. This process would identify the bad app. -Have they rooted their device Rooting is something customers do that pretty much wipes out software on shield. it actually would technically void the warranty. We could helpful customer if we knew if they did this though we would need to know they rooted their SHIELD first. -Do they have USB Port on SHIELDwhat device are they using Some USB hubs go bad after extended use and we can show customer how to test them. -If above does not work, consumer should contact Nvidia Customer Case.
Brand: NVIDIA, Model: 945-12897-2500-100, Color: Black
